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Since the events of Sept. 11, 2001, there has been increased awareness and reduced tolerance in our schools. Some cry foul but others applaud the changes. A school administrator is the person caught in the middle of this debate, but the one who has to be the heavy hand when following the rules set by the school districts. This comes with confrontations from parents, teachers, staff and students. Dealing with these situations can be difficult and emotionally exhausting.
Participating in a conflict resolution class or a mediation/negotiation class may be to your best interest. Psychology and sociology classes can offer an insight to a person's psyche and expected reactions. There are classes offered in conflict resolution, and you can even obtain a certification in conflict resolution, which may prove to be advantageous when added to your regular curriculum.